Privacy Policy

At ct99, your privacy is not an afterthought — it is a core responsibility. This Privacy Policy explains in clear, plain English exactly what personal data ct99 collects from players on our Bangladesh-based betting and casino platform, why we collect it, how it is used, and the rights available to you regarding your own data.

By accessing or using the ct99 platform — whether through your browser, the ct99 mobile experience, or any associated service — you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of the ct99 platform.

1. Information We Collect

When you register for and use a ct99 account, we collect various categories of personal information in order to deliver a safe, fair, and compliant service to players in Bangladesh. The categories of data we may collect include:

• Identity data: full name, date of birth, nationality, and government-issued ID details (required for account verification).
• Contact data: phone number, email address, and physical address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or other divisions).
• Financial data: payment method details, transaction history, deposit and withdrawal records involving bKash, Nagad, Rocket, Upay, or bank transfer.
• Technical data: IP address, browser type, device model and OS version, session timestamps, and referring URL — collected automatically when you access ct99.
• Usage data: game history, wagering records, bonus activity, betting preferences (including cricket — BPL, IPL, T20 — and other sports), and on-site behavior patterns.

We collect only what is genuinely necessary to operate your account, process transactions securely, verify your identity under applicable responsible gaming standards, and improve our services. We do not collect unnecessary or excessive personal data.

2. How We Use Your Information

ct99 uses your personal data solely for legitimate, clearly stated purposes. We do not use your data in ways you would not reasonably expect. Specifically, your data may be used to:

• Create and manage your ct99 player account, including identity verification (KYC) required for responsible gaming compliance.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank channels, and maintain accurate financial records.
• Deliver personalized promotions, bonus offers, and betting tips relevant to your interests — such as BPL cricket odds updates or new slot game launches.
• Detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and any other activity that violates our Terms & Conditions.
• Respond to player support inquiries, complaints, and account-related requests in a timely and accurate manner.
• Analyze aggregate platform usage data to improve site performance, add new game categories, and enhance the overall player experience.

3. Payment & Financial Data

Deposits and withdrawals on ct99 are handled through trusted local payment providers including bKash, Nagad, Rocket, and Upay, as well as standard bank transfer channels. When you initiate a financial transaction, ct99 records the transaction amount in BDT, the payment method used, and the timestamp of the transaction for accounting and compliance purposes.

ct99 does not store full bank account numbers or mobile wallet PINs on our servers. Payment credential security is maintained by the respective payment providers under their own security protocols. We only retain transaction reference IDs and amounts as needed for record-keeping and dispute resolution.

4. Cookies & Tracking Technologies

ct99 uses cookies and similar browser-based tracking technologies to enable core platform functionality and improve your experience. We use three categories of cookies:

• Essential cookies: required for login sessions, account authentication, and basic site navigation. These cannot be disabled without breaking core functionality.
• Performance cookies: collect anonymized usage data (page views, session durations, error rates) to help us diagnose technical issues and improve platform stability.
• Functional cookies: remember your preferences such as language setting and odds format so the platform feels consistent across visits.

You may control cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in and use the platform. ct99 does not use third-party advertising cookies or behavioural retargeting technologies.

5. Sharing of Your Information

ct99 does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. We may share your information only in the following narrowly defined circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket), fraud prevention vendors, and IT infrastructure providers who are contractually bound to handle your data securely and only for the purpose of delivering services to ct99.
• Legal obligations: when required to disclose data by applicable law, court order, or regulatory authority. ct99 will notify you of such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or asset sale, player data may be transferred to the successor entity, provided the successor is bound by equivalent data protection commitments.

In every case, ct99 requires any recipient of your personal data to maintain confidentiality and to use the data only for the purpose for which it was shared. We do not permit secondary use of your data by our service providers.

6. Data Retention

ct99 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically, account data and transaction records are retained for a minimum of five years following account closure to satisfy financial record-keeping requirements. After the retention period expires, data is securely deleted or anonymized.

If you request account closure, we will process the request promptly. However, some data may be retained beyond your closure date where we have an overriding legal obligation to do so. We will always inform you clearly if this applies to your account.

7. Your Rights Over Your Data

As a ct99 player, you have meaningful rights over the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of access: request a copy of the personal data ct99 holds about you.
• Right of rectification: request that inaccurate or incomplete data be corrected promptly.
• Right of erasure: request deletion of your personal data where there is no compelling reason for ct99 to continue holding it.
• Right to restrict processing: ask ct99 to pause processing of your data while a dispute or review is in progress.
• Right to data portability: request your data in a structured, machine-readable format for transfer to another service provider.

We aim to acknowledge all data rights requests within 3 business days and to resolve them fully within 30 days. There is no charge for exercising your rights. If you are dissatisfied with our response, you have the right to escalate the matter to the relevant supervisory authority.

8. Security Measures

ct99 implements a multi-layered approach to data security. All data transmitted between your device and our platform is protected by SSL (Secure Sockets Layer) encryption. Our servers are hosted in secured data centers with access restricted to authorized personnel only. We conduct regular internal security audits and apply software patches promptly to guard against known vulnerabilities.

While ct99 takes all reasonable technical and organizational measures to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, ct99 will notify affected users without undue delay and take immediate remedial action.

9. Third-Party Links

The ct99 platform may reference or display information relating to third-party payment providers such as bKash and Nagad for the purpose of payment guidance. ct99 is not responsible for the privacy practices of these external providers. We recommend reviewing the privacy policies of any third-party service you use in connection with your ct99 account. This Privacy Policy applies solely to the ct99 platform and its directly operated services.

10. Age Restriction & Children's Data

ct99 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on ct99 or provided us with personal data, please contact us immediately at [email protected]. Upon verification, we will delete the relevant data without delay and suspend the associated account. Age verification checks form a mandatory part of our KYC process for all new registrations.

11. Changes to This Privacy Policy

ct99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. Your continued use of the ct99 platform after any changes constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how ct99 is protecting your information. The most current version of the Privacy Policy will always be accessible at this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ct99 handles your personal data, our support team is available to assist you. We take all privacy-related inquiries seriously and commit to responding within 3 business days.

Email: [email protected]