Responsible Gaming at ct99
We are committed to providing a safe, fair, and enjoyable experience for all players in Bangladesh. Your wellbeing always comes first.
At ct99, responsible gaming is not just a policy — it is a core principle we uphold for every player across Bangladesh. Whether you enjoy cricket betting on BPL matches, spinning slots, or playing live casino games, we want every session to remain a form of entertainment, never a source of stress or financial hardship.
Gambling should always be a leisure activity, enjoyed within your means. Before you play, set a budget you are comfortable losing. Never chase losses, and never gamble to solve financial problems. ct99 provides a range of practical tools to help you stay in control at all times — and our support team based in Dhaka is always available to assist you.
ct99 strictly enforces a minimum age of 21 years for all players. We do not permit access to any gaming or betting services for individuals under the age of 21. If you know of a minor attempting to access gambling services, please contact us immediately at [email protected]. Protecting younger members of Bangladeshi society is a responsibility we take very seriously.
Your Safety Tools
ct99 provides these built-in player protection features to help you maintain healthy gaming habits.
Self-Exclusion
Request a temporary or permanent account suspension at any time via our Support team.
Time-Out
Take a break from 24 hours up to 6 weeks. Your account is paused while the cooling-off period runs.
Deposit Limits
Set daily, weekly, or monthly BDT deposit caps to keep your spending in check.
Loss Limits
Define the maximum amount you are willing to lose in any given period before play is automatically paused.
Reality Checks
Enable periodic session reminders showing how long you have been playing and how much you have wagered.
Support Access
Our team is available around the clock to answer questions, apply limits, or initiate a self-exclusion on your behalf.
Understanding Problem Gambling
Problem gambling is when betting begins to have a negative impact on your finances, relationships, mental health, or daily life. It can affect anyone — regardless of income, background, or how long they have been playing. Recognising the early warning signs is the most important step toward getting help.
Ask yourself honestly whether any of the following apply to you:
- You spend more money on gambling than you originally planned.
- You gamble to escape stress, anxiety, or personal problems.
- You feel restless or irritable when you try to reduce or stop gambling.
- You borrow money or sell possessions to fund your gambling.
- Friends or family have expressed concern about your gambling habits.
If any of the above describe your current situation, please reach out to our Support team immediately. There is no shame in asking for help — taking action early makes a real difference. You can also contact ct99 Support at [email protected] at any time.
Our Commitments to You
ct99 is committed to being a safe and transparent platform for every player in Bangladesh. We have integrated player protection measures directly into our platform so that responsible gaming tools are always within easy reach — not buried in a sub-menu.
All player data is protected using SSL encryption. Financial transactions via bKash, Nagad, Rocket, and Upay are processed securely, and your account information is never shared with third parties without your explicit consent. We also operate strict Know Your Customer (KYC) procedures to verify player identities and prevent underage access.
Our platform uses fair play certified Random Number Generators (RNG) for all casino games, ensuring that every spin, hand, or outcome is genuinely random and never manipulated. ct99 believes that fair outcomes and transparent odds are the foundation of an honest betting experience.
We regularly train our support staff on responsible gaming principles so they can quickly identify players who may need assistance and proactively offer the tools available to them. Our goal is not simply to process bets — it is to ensure that every ct99 player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh has a genuinely positive experience on our platform.
Getting Help and Taking Action
If you feel that gambling is no longer fun and is starting to affect your daily life, please act now rather than later. The first step is to contact our Support team, who can immediately apply a time-out or self-exclusion to your account, set strict deposit and loss limits, or permanently close your account if you wish. All requests are handled confidentially and with full respect for your privacy.
Remember: ct99 is a platform built for entertainment. Betting on cricket, exploring our slot games, or enjoying a live casino session should leave you feeling excited, not anxious or regretful. If the experience ever stops being enjoyable, the right call is always to step back and seek support.
Need immediate help? Reach our dedicated responsible gaming support team anytime:
[email protected]Common Questions About Responsible Gaming
Answers to the questions our players ask most often about staying safe on ct99.
Play Responsibly with ct99
Explore our games, visit our Support team, or check the FAQ — and always remember to play within your limits.